For years, T-Mobile has earned the award for top-tier customer service. But unfortunately, things happen that often require companies to step in and apologize for such situations.
Recently, a TikTok video went viral showing a T-Mobile manager appearing drunk at work.
The video shows a customer having a quiet discussion with the manager of a T-Mobile store in Minnesota over the weekend. Customer came in for help connecting his watch to his iPhone. Supposedly, the manager wiped the client’s phone, causing her to lose all of her photos, videos, and work documents. When questioned about it, the manager mumbled his statements and continued to make confusing statements.
The video was recorded by another customer, who is not related to the customer speaking to the store clerk. The title of the post says:
“This guy is the manager of a T-mobile store. As soon as I arrived I noticed that something was not right. As you can see, he was onto something. At some point, I did not feel safe. I left my modem on the counter because I was afraid of it. I was with my son and there was also another teenager in the store. This lady lost all the photos of the birth of her granddaughter and so many things that she had on her phone. luckily that lady took my modem out of the store and I was able to return it to another store.”
Some of those who commented on the video believe that the manager may be drunk or intoxicated. And according to The T-Mo Report, a superior at said store is already investigating the situation. A separate video (since deleted) was shared on TikTok showing the same drunk employee again. The police have been alerted to the matter.
As noted by The T-Mo Report, the store is a former Sprint location and now operates as a third-party store. Hopefully T-Mobile makes a statement about it, since their brand is linked to the issue.
Source: T-Mo Report
Source: news.google.com